Shipping policy
SHIPPING POLICY
Last Updated: September 8, 2026
Thank you for shopping with Barnacles Outdoors. We want to make sure you know exactly what to expect when you place an order with us.
Order Processing
Orders are sent to our fulfillment partners within 1 business day. Most items dispatch within 5 to 8 business days, and dispatch times vary by item. You will receive an order confirmation email immediately after purchase, and a separate shipping confirmation email with tracking information once your order has been dispatched.
If there is any issue with your order — including stock availability or address verification — we will contact you at the email provided within 1 business day.
Shipping Destinations
We currently ship to addresses within the United States only. We do not ship to P.O. boxes, APO/FPO addresses, or US territories at this time.
Shipping Costs
Shipping is calculated at checkout based on the item, its weight and dimensions, and your delivery address. Our products ship directly from US-based fulfillment partners, and carrier rates are quoted at the time of purchase and shown before you complete your order.
Oversized and freight items — such as fire pit tables, patio furniture sets, grills, and solar generators — ship by freight carrier and are quoted at freight rates, which are higher than standard parcel shipping.
We do not add handling fees, freight surcharges, or any other shipping-related charges after checkout.
Delivery Timeframes
All products ship from US-based fulfillment partners. Estimated delivery times after dispatch are:
| Product Type | Estimated Delivery |
|---|---|
| Standard items (boards, accessories, gear) | 3–7 business days |
| Oversized items (grills, solar generators, paddle boards) | 5–10 business days |
| Freight / large items | 7–14 business days |
These are estimates only and are not guaranteed. Carrier delays, weather events, and high-demand periods (holidays, peak summer) may affect delivery times. Barnacles Outdoors is not liable for carrier delays once an order has been dispatched.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to track your order directly on the carrier's website.
Please allow up to 24 hours for tracking to become active. If you have not received tracking information within 3 business days of your order, please contact us.
Oversized & Freight Items
Grills, solar generators, paddle boards, and other large items may ship via freight carrier. For freight shipments:
- A delivery appointment may be required — the carrier will contact you to schedule
- Curbside delivery is standard; white-glove or inside delivery is not included unless explicitly stated
- Please inspect all freight deliveries for damage before signing. If damage is visible, note it on the delivery receipt and contact us within 24 hours
Damaged or Missing Orders
Please inspect your order immediately upon receipt. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at support@barnaclesoutdoors.org or 773-987-8383. Include your order number and photos of the damage so we can resolve the issue promptly.
If your tracking shows delivered but you have not received your package, please first check with neighbors and around your property, then contact us and we will open a carrier investigation on your behalf.
Order Cancellations
Orders may be cancelled within 24 hours of placement, provided the order has not yet been dispatched.
Once an order has shipped, it cannot be cancelled and must go through our standard return process. Please contact us immediately at support@barnaclesoutdoors.org if you need to cancel.
Contact Us
For any shipping-related questions, please reach out:
Yokai Group LLC — Barnacles Outdoors
Phone: 773-987-8383
Email: support@barnaclesoutdoors.org
Website: barnaclesoutdoors.com